These Terms and Conditions govern your use of the Frolic Rolic website and the purchase of products offered through it. By accessing our website or placing an order, you agree to these terms.
Pricing and Order Cancellation
Frolic Rolic reserves the right to change product prices, offers, or product information without prior notice.
We may cancel an order due to:
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Product unavailability
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Incorrect pricing or product information
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Payment failure
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Suspicious or fraudulent activity
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Incorrect customer or delivery information
If payment has already been received for a cancelled order, the eligible amount will be refunded through the original payment method.
Customers may request order cancellation before the order is dispatched. Once dispatched, the order cannot be cancelled.
Payments and Fraud Prevention
Customers must provide accurate payment and billing information while placing an order.
Frolic Rolic reserves the right to verify transactions, reject suspicious payments, cancel fraudulent orders, and take appropriate legal action where required.
Payment or card information will be handled securely by authorised payment gateways and may be shared only where required for transaction processing, fraud verification, or legal compliance.
Products and Availability
Product colours, designs, and appearance may vary slightly due to photography, lighting, screen settings, or manufacturing differences.
All products are subject to availability. Adding a product to the cart does not guarantee that it will remain available until the order is successfully confirmed.
Returns, Exchanges and Defective Products
Requests regarding damaged, defective, or incorrect products must be submitted within 5 days of delivery.
All return and exchange requests will be handled according to our Return & Exchange Policy.
Frolic Rolic reserves the right to reject requests where the product is used, washed, damaged, altered, or returned without its original tags, seal, and packaging.
Limitation of Liability
Products and services are provided on an “as available” basis.
Frolic Rolic will not be responsible for delays, cancellations, or failure to fulfil an order caused by circumstances beyond our reasonable control, including:
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Natural disasters
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Strikes or transport disruptions
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Government restrictions
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Courier delays
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Technical failures
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Public emergencies
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Other force majeure events
Frolic Rolic will not be liable for indirect, incidental, or consequential losses arising from the use of the website or products.
Third-Party Links
Our website may contain links to third-party websites, payment services, or social media platforms.
Frolic Rolic does not control and is not responsible for the content, privacy practices, availability, or security of third-party platforms.
Electronic Communication
By using our website, you consent to receiving communications electronically through email, SMS, WhatsApp, website notifications, or other permitted methods.
These communications may include order confirmations, payment updates, shipping notifications, policy updates, and promotional messages.
Promotional communications can be opted out of at any time.
User-Generated Content
Users must not submit or publish content that is:
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Illegal, abusive, threatening, or offensive
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False, misleading, or defamatory
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Infringing intellectual property rights
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Promotional spam or unsolicited advertising
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Harmful to the website or other users
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Containing confidential information without permission
Frolic Rolic reserves the right to remove such content and restrict user access where necessary.
Gift Cards
Where gift cards are offered, they:
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Cannot be exchanged for cash
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Are non-refundable
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Must be used within their stated validity period
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Cannot be replaced if lost, stolen, or misused
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May be subject to additional terms displayed at the time of purchase
Any unused balance will be handled according to the conditions mentioned on the gift card.
Loyalty or Rewards Program
Where Frolic Rolic offers a loyalty or rewards program, customers may earn points only on eligible purchases.
Points may not be available on:
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Taxes and shipping charges
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Sale or discounted products
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Gift card purchases
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Special promotional orders
Reward points cannot be transferred, exchanged for cash, or combined between different customer accounts.
A registered mobile number or email address may be used as the customer’s unique membership identification.
Frolic Rolic reserves the right to modify, suspend, or discontinue the loyalty program. If the program is discontinued, customers will be informed about the applicable point redemption period.
Privacy
Personal information collected through the website will be handled according to our Privacy Policy.
By using our services, you consent to the collection and processing of information required for order fulfilment, customer support, fraud prevention, marketing, and website operations.
Changes to These Terms
Frolic Rolic reserves the right to update these Terms and Conditions at any time.
The revised terms will become effective once published on the website. Continued use of the website after an update will be considered acceptance of the revised terms.
Governing Law
These Terms and Conditions and all transactions made through Frolic Rolic will be governed by the laws of India.
Any disputes will be subject to the jurisdiction of the courts located in [City, State], India.
Contact Us
For questions or assistance regarding these Terms and Conditions, please contact:
Email: frolicrolicsocial@gmail.com
Phone: +91 9355699393