At Frolic Rolic, we ensure the best quality for your little ones. However, if you receive an incorrect or damaged item or need a size exchange, we are here to help.
RETURN POLICY
We accept returns only if you have received an incorrect, damaged, or defective product. If you wish to return an item, please raise a request within 5 days of delivery.
The product must be unused, unwashed, and in its original condition, with all tags and packaging intact. Please ensure that the seal tag is not broken.
NO RETURN WILL BE ACCEPTED IF THE SEAL TAG IS BROKEN OR REMOVED.
Seal Tag
To initiate a return, please Click Here, fill in the required details, and submit your return request.
You may also contact our Customer Care Team through:
Email: frolicrolicsocial@gmail.com
WhatsApp: 9355699393
If the item is damaged or incorrect, please share clear photos or videos of the product and packaging for verification. Once the request is approved, we will arrange a pick-up and process the return.
Mandatory: Please share a packing video of the return item/items to initiate the return process.
A return shipping charge of ₹149 will apply across India, while a charge of ₹99 will apply within Delhi. This includes quality checks, packaging, pick-up, and return shipping costs.
Refunds for approved returns will be processed within 7–12 working days after we receive the returned item and complete the quality check.
For Cash on Delivery orders, the refund will be transferred directly to the customer’s bank account.
Please note that returns are not accepted for customized or made-to-order products.
EXCHANGE POLICY
Exchanges are available only for size issues or quality concerns. If you need to exchange an item for a different size, please raise a request within 5 days of delivery.
The product must be unused, unwashed, and in its original condition, with all tags and packaging intact.
To request an exchange, please Click Here, select Return Orders, fill in the required details, and submit your exchange request.
You may also contact our Customer Care Team through:
Email: frolicrolicsocial@gmail.com
WhatsApp: 9355699393
Mandatory: Please share a packing video of the exchange item/items to initiate the exchange process.
Once your request is approved, we will arrange for the item to be picked up and replaced.
Exchanges will be completed within 10–12 days from the date of pick-up, subject to a successful quality check and availability of the requested size or product.
Please note that exchanges are not available for personalized or customized products, sale or discounted items, accessories, or products purchased through partner stores or other marketplaces.
Any product that does not meet our exchange conditions will be returned to the customer.
For any queries or assistance, please contact our Customer Support Team at frolicrolicsocial@gmail.com or WhatsApp us at +91 9355699393.