Privacy Policy

Last Updated: 5th August @2026

At Frolic Rolic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, use our mobile application, purchase our products, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our Platforms, you acknowledge that you have read and understood the practices described in this policy.

1. About This Privacy Policy

This Privacy Policy applies to users of the Frolic Rolic website at www.frolicrolic.in, our mobile application, and any related features, products, services, communications, and digital platforms collectively referred to as the “Platforms” or “Services.”

The Platforms are owned and operated by [Legal Company Name], having its registered office at [Complete Registered Office Address], hereinafter referred to as “Frolic Rolic,” “we,” “us,” or “our.”

This policy explains:

• What information we collect

• How we collect and use your information

• How your information may be shared

• How we protect and retain your information

• Your rights and choices

• How you can contact us regarding privacy-related concerns

This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Cancellation and Refund Policy, and other policies available on the Platforms.

2. Eligibility and Consent

By using our Platforms, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the legal age in your jurisdiction, you may use the Platforms only with the involvement and consent of a parent or legal guardian. Minors should not provide personal information without appropriate parental or guardian consent.

By accessing or using our Platforms and voluntarily submitting your information, you consent to the collection, processing, storage, and use of your information in accordance with this Privacy Policy.

3. Information We Collect

We may collect the following types of information:

3.1 Information You Provide to Us

You may provide personal information when you:

• Create or update an account

• Place an order

• Make a payment

• Subscribe to newsletters or promotional communications

• Participate in surveys, offers, contests, or campaigns

• Contact our customer support team

• Submit feedback, reviews, enquiries, or complaints

• Request a return, refund, cancellation, or exchange

The information collected may include:

• Full name

• Email address

• Mobile number

• Billing and shipping address

• Account login details

• Date of birth, where required

• Product preferences and purchase history

• Information included in customer support communications

• Government-issued identification, where required for verification or legal compliance

3.2 Payment and Transaction Information

When you make a purchase, we may collect information related to your transaction, such as:

• Order details

• Billing address

• Payment method

• Transaction reference number

• Payment status

• Limited card or bank-related information

Payments may be processed through third-party payment gateways. Frolic Rolic may not directly store complete debit card, credit card, UPI, or banking credentials. Payment service providers process such information according to their own privacy and security policies.

3.3 Information Collected Automatically

When you access or use our Platforms, certain information may be collected automatically, including:

• Internet Protocol address

• Browser type and version

• Device type and operating system

• Device identifiers

• Language and regional settings

• Approximate location

• Pages visited

• Products viewed or searched

• Time spent on the Platforms

• Referral source

• Clicks, browsing patterns, and interactions

• Login and session information

• Technical errors and performance data

3.4 Information Received From Other Sources

We may receive information about you from:

• Payment gateways

• Delivery and logistics partners

• Marketing and advertising partners

• Analytics providers

• Social media platforms

• Customer support platforms

• Fraud-prevention and verification services

• Business partners and affiliates

We may combine this information with information already available to us to improve our Services and maintain accurate records.

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, web beacons, local storage, and similar tracking technologies to operate and improve our Platforms.

Cookies may be used to:

• Keep you signed in

• Remember your preferences

• Maintain products in your shopping cart

• Analyse website traffic and usage

• Improve Platform performance

• Personalise content and recommendations

• Measure advertising and campaign performance

• Prevent fraud and improve security

• Provide relevant promotional communications

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some Platform features.

5. How We Use Your Information

We may use your personal information for the following purposes:

5.1 Account and Order Management

• Create and manage your account

• Verify your identity

• Process and confirm orders

• Process payments

• Arrange shipping and delivery

• Manage cancellations, returns, exchanges, and refunds

• Send order and delivery updates

5.2 Customer Support

• Respond to enquiries and complaints

• Resolve account, payment, delivery, or product issues

• Provide after-sales assistance

• Maintain records of customer communications

5.3 Personalisation and Service Improvement

• Personalise your shopping experience

• Recommend products based on your interests

• Understand customer preferences

• Improve our products, Platforms, and Services

• Conduct research, analytics, and internal reporting

• Test new features and improve usability

5.4 Marketing and Communications

With your consent or where otherwise legally permitted, we may use your information to:

• Send promotional emails, SMS messages, WhatsApp messages, or notifications

• Inform you about offers, launches, discounts, and campaigns

• Display personalised advertisements

• Invite you to surveys, contests, or promotional events

You may opt out of promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.

You may still receive essential transactional communications relating to your account, orders, payments, delivery, security, or customer support.

5.5 Security and Legal Compliance

We may use your information to:

• Detect and prevent fraud

• Investigate suspicious transactions

• Protect our Platforms and users

• Enforce our Terms and Conditions

• Maintain business and financial records

• Respond to lawful requests from government authorities

• Comply with applicable legal, tax, accounting, and regulatory obligations

6. How We Share Your Information

We do not sell or rent your personal information.

We may share information only where reasonably necessary with the following parties:

6.1 Service Providers

We may share information with trusted service providers who support our business operations, including:

• Payment gateways and financial institutions

• Courier and logistics companies

• Warehousing and fulfilment partners

• Website hosting and cloud service providers

• Customer support providers

• Analytics and technology providers

• Marketing and advertising partners

• Email, SMS, and communication providers

• Professional consultants, auditors, and legal advisers

These parties are authorised to process information only for the services they provide to us and are expected to maintain appropriate confidentiality and security.

6.2 Affiliates and Business Partners

We may share information with our affiliates, group companies, or authorised business partners where necessary to operate the Services, provide customer support, improve our offerings, or conduct legitimate business activities.

6.3 Legal and Regulatory Authorities

We may disclose your information where required to:

• Comply with applicable laws

• Respond to a court order or legal process

• Assist law enforcement or government authorities

• Protect our rights, users, employees, or property

• Prevent fraud, misuse, or security threats

6.4 Business Transfers

If Frolic Rolic is involved in a merger, acquisition, restructuring, investment, sale of assets, or transfer of business, your information may be transferred as part of the transaction, subject to applicable law and appropriate confidentiality safeguards.

6.5 Aggregated or Anonymised Information

We may share aggregated, statistical, or anonymised information that does not directly identify you for analytics, research, marketing, or business purposes.

7. Third-Party Platforms and Services

Our Platforms may include links to third-party websites, payment gateways, social media platforms, advertisements, or external services.

We do not control the privacy practices, content, or security of these third-party platforms. Any information you provide to them will be governed by their respective privacy policies and terms.

We encourage you to review the privacy policies of third-party platforms before submitting personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services

• Complete transactions

• Maintain account and order records

• Resolve disputes and complaints

• Prevent fraud and misuse

• Meet legal, tax, accounting, and regulatory requirements

• Enforce our agreements and policies

When information is no longer required, we may securely delete, anonymise, or restrict access to it, subject to applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, organisational, and physical security measures to protect personal information against:

• Unauthorised access

• Loss or misuse

• Alteration

• Disclosure

• Destruction

• Fraudulent activity

These measures may include restricted access, secure servers, encryption, authentication controls, monitoring, and regular security reviews.

However, no internet-based platform, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your password, OTPs, and account credentials confidential.

Please contact us immediately if you believe your account has been compromised or your personal information has been used without authorisation.

10. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Update your account information

• Request deletion of your personal information

• Withdraw previously provided consent

• Object to or restrict certain processing activities

• Opt out of promotional communications

• Request information about how your data is processed

• Submit a privacy-related complaint

Withdrawing consent or requesting deletion may limit your ability to use certain features or Services. We may also retain information where required by law or for legitimate business purposes.

To exercise your rights, contact us using the details provided below. We may request additional information to verify your identity before processing your request.

11. International Data Transfers

Some of our technology providers, service providers, or business partners may store or process information outside your city, state, or country.

Where personal information is transferred across jurisdictions, we take reasonable steps to ensure that appropriate data protection and security safeguards are followed in accordance with applicable law.

12. Children’s Privacy

Our Platforms are not intended to knowingly collect personal information from children without the consent of a parent or legal guardian.

If you believe that a child has provided personal information without appropriate consent, please contact us. After verification, we will take reasonable steps to remove such information where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices

• Our products and Services

• Technology and security measures

• Legal or regulatory requirements

The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we may also notify you through email, account notification, website notice, or another appropriate method.

Your continued use of the Platforms after an updated Privacy Policy becomes effective will constitute acknowledgement of the revised policy.

14. Contact Information

For questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Company: Frolic Rolic
Email:  frolicrolicsocial@gmail.com
Phone: +91 9355699393

We will review and respond to privacy-related requests within a reasonable period, subject to applicable laws.